This is our specialty!

We have been rated a “Top Facility” by the Impulse Survey of Moderators for the past TEN years and we are conveniently located near O'Hare Airport in Chicago.

Here is how we do it:

RESPONSIVE COMMUNICATION:
We know the importance of timely communication throughout your study. Our Project Managers are always available to communicate with you via telephone or e-mail. The service policies we have developed mandate that clients will never wait on proposals, daily progress reports, or even the return of telephone messages.

OUTSTANDING CLIENT SERVICE:
Our Qualitiatve Assistants (QAs) ring praise time and time again. Each client is assigned a dedicated QA. This person is separate from the person who checks in respondents. If we have more than one client group visiting, then there is a third “shared” QA as well. This level of staffing allows our QA’s to be one step ahead of your needs. It is quite common for clients tell us our QA’s are the best they have ever seen.

ETHICAL RECRUITING:
There is nothing we take more seriously because without proper recruiting all effort is wasted and findings can not be trusted. Why spend thousands of dollars and unknowingly rely on opinions provided by unqualified or fraudulant recruiting? You can trust Precision and our proprietary Quality Controlled Recruiting process.

We are capable of recruiting from a 6 county region via our in-house phone center with 30 computerized recruiting stations. Our 125,000 person Chicago area database services up prequalified prospects for our recruiters to screen. We are adept at recruiting to other facilities or meeting sites and are experienced at recruiting groups in excess of 300 persons. We are also comfortable working from client lists.

SUPERB FACILITY:
The number one choice for a facility near O'Hare Airport in Chicago. We set the standard for facility design. Our 4 suites and IDI rooms are designed to enhance the entire focus group experience by providing privacy, superior comfort and leading technologies.

Privacy - We offer the maximum in privacy. Respondents have separate waiting rooms that allow you and your clients the ease of movement throughout our office without being seen or heard by respondents. Our layout also provides privacy from other research projects and clients. In addition, each of our focus rooms have floor to ceiling mirrors with a second pane of sound insulating glass so clients observing have the freedom to speak freely.

Comfort – Each and every room has its own heating and air conditioning system which we set to your comfort level. Observation rooms are spacious and luxurious. Most rooms include multi-level viewing, a minimum of 25 feet of counter space and some offer unique productivity seating called ToDo Chairs.

Focus rooms are well appointed with a convenience bar, stocked office supply drawer, sound deadened tack friendly walls and concept rails.

While you are visiting, we understand that you need to stay in touch with your office, clients and family, so we provide personal office space to do business. We offer private office and a relaxation room to decompress between sessions.

Flexibility – Multi-Purpose Room - Our multi-purpose room adjacent to our commercial test kitchen provides the ideal setting for those unique projects that require more space. This room is indispensable, seating as many as 50 with wrap around viewing for 25. Bring in your appliance client, a jury study, audience study or the most demanding taste test and see this room shine.

Technology – We are leaders in Digital Audio Delivery. Take home your next research recording using your flash drive or we can provide one. We also make all recordings available for download, free, from our secure FTP site.To learn more follow the digital audio link above.

Every room has wired and wireless high speed cable Internet access with speeds up to 16 Meg down and 3 Meg upload speed, volume controls for the sound system, and multi-camera remotely-controlled video recording systems.

For added support, guest computers are conveniently located for each suite. They are equipped with Microsoft Office Suite and are connected to both monochrome and color laser printers.

We also offer large Flat Panel displays with a DVD a player, LCD projector, audio players, overhead or slide projectors, easels and, of course, multiple high speed copiers and fax machines.

VIDEO CONFERENCING We have several options. You can choose FocusVision, ActiveGroup or our in-house system called PrecisionStreaming over the web. Streaming can be viewed globally as long as you have high speed internet access. For the highest quality, full screen image, you can choose our point to point IP based video conferencing service. A private link is established between our office and your video conference suite or public room. It is easy and it is 100% compatible with all dial up video conferencing systems.

DELICIOUS FOOD:
We searched Chicago to bring you the very best quality and variety in our catering services. Our goal is to serve food that makes you want to return, just like your favorite restaurant. If you would like anything not on our regular menu, we'll be happy to accommodate.

Meal services are adeptly handled without disruption in our food service lounge. The lounge is equipped with a flat panel closed circuit TV so you don’t miss anything during buffet breaks. It also has a fully stocked mini-fridge and a microwave oven.

We add VALUE to the mixture of LUXURY, COMFORT, and QUALITY. In a word, our focus group suites are exceptional and an exceptional value.