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  • The whole experience was excellent. Friendly & helpful employees, clean and well lit facility.
    Deere & Co.
  • Great to be able to listen to the respondents and work on the food products at the same time.
    Nestle
  • Very organized staff- great viewing room accommodations.
    Senario
  • I'm always impressed with the cleanliness and how well the facility is maintained. This is the facility in which I actually want clients to view groups I am moderating.
    Becton Dickinson
  • Assigned hostess seemed to anticipate my every need/question.
    Kraft/Oscar Mayer
  • The overall comfort of the backroom via furniture and space is much better than others.
    Kimberly-Clark
  • Excellent project manager- kept me informed every step of the recruit, which was accomplished efficiently. Very flexible and helpful throughout. I would not change a thing!
    Real World
  • Excellent service for all of our kitchen needs.
    Kraft Foods
  • Customer service very good and always appreciated.
    Kraft Foods
  • Viewing room and sound system very comfortable.
    Food Mix Marketing Communications
  • Your staff is great! We always enjoy working with you.
    Brinker International
  • Excellent accommodations and full jury panel.
    Kirkland & Ellis, LLP
  • Project manager absolutely outstanding, fast, efficient and great. Made the project easy to manage and enjoyable.
    Futurescape Global Ltd
  • Good job getting tough respondents.
    Ellison Research
  • Great job recruiting kids groups- my clients and I were thrilled.
    Foreman Consulting
  • You got every detail right- from boiling hot water for tea to great recruiting.
    Grey Worldwide
  • Excellent recruiting, great service and nice facility.
    3M
  • Paid attention to recruiting specs so carefully, and it showed!
    Doyle Research
  • Keep doing what you are doing.
    Visionary Research
  • Great all the way around!
    The Linden Hills Group
  • Handled everything with confidence and smarts.
    Visionary Research
  • Great management of overall session.
    Kimberly-Clark
  • Want to thank you and your team for terrific support and positive attitude. It's great to work with a team that is willing to adjust to our needs.
    Sensory Spectrum
  • Project manager wonderful at keeping me apprised of daily recruiting effort.
    JS Strategic Partners
  • Terrific customer service- you could teach most other facilities how it's done right
    Foreman Consulting
  • Employees are attentive and courteous- they have impressed me over these past 2 days.
    McDonald's
  • Hostess fully and truly accommodating all day, every day.
    Primary Insights
  • From our point of view, your service was excellent- thank you.
    Futurescape Global Ltd
  • For almost 15 years, Precision Research has been a valuable partner in helping us serve our clientele though quality, timeliness and cost-effective performance. What differentiates Precision Research for our firm is the unquestioned confidence we have that their work will be done right and done right the first time.
    Carl Hendrickson
  • Same good service as always.
    American Greetings Interactive
  • Recruiting was very good- good attention to detail.
    Publicis
  • Great to have TV in the kitchen and comfortable work space.
    Nestle
  • Recruit was very sound.
    National Cattlemen
  • Client work stations are easy to use to evolve stimuli throughout the day.
    Kraft Foods
  • Would use again and highly recommend.
    Goodwill
  • Great communication before and during the project.
    Brinker International
  • Recruit was filled efficiently and correctly.
    Primary Insights
  • I didn't leave "wishing" for anything
    Kimberly-Clark
  • Don't be such a well kept secret
    Deere & Company
  • Precision is just better than other facilities all around!
    Doyle Research
  • You met my standards- which are high.
    Kraft Foods
  • Recruits were terrific.
    JS Strategic Partners
  • No request is problematic.
    JS Strategic Partners
  • Everything was perfect! Kitchen was clean, products were organized, communication ahead of time was great- couldn't ask for a better experience!
    Brinker International
  • I have always been pleased with my experience with Precision.
    Hollander Cohen & McBride
  • Felt welcomed and at home in facility.
    ConAgra Foods
  • Precision Research is one of our most valued partners in the marketing research industry. They maintain the highest standards in delivering high quality data collection.
    Sohaila Shambayati
Customer Satisfaction Research

What is more important to business success than happy customers?

 


Whether you service business (B2B) or consumers (B2C) we can help you get a pulse on how your company is performing in the customers eye. We can learn where improvements need to be made and how you compare to your competition. Using an ongoing evaluation program can also be useful in evaluating customer facing employees.

 

 

Depending on the business and the type of interaction we may recommend telephone surveys, web surveys or a blended approach. The results are often eye opening and certainly useful.